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Common Issues

IssueBest bet for help
Mobile app issuesUninstall app, restart device, then re-install app
Mobile Apps
Can’t upload file - storage quota exceededEach student has 100MB file space. 
Delete unneeded files first, then upload again.
Canvas login page is slow to loadUse the direct link
Check Canvas System Status
Slow performanceWeb Browsers - recommendations and troubleshooting
Course list doesn't show all your coursesCustomize your course list
iClickerClicker Resources and Support
Video and media issuesVideos
For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon.
Note: Apple iOS devices (iPhone/iPad) do not play Flash videos.
Ideas for improvements and featuresCanvas Community


Help Desk (970) 491-7276
eID, email, antivirus software, campus network
Computer Diagnostic Center (970) 491-2271
Computer Repair Center (970) 491-1998
Technical support and computer repair (hands-on)
Your instructorBroken links
Other course content problems
Canvas External ApplicationsMacmillan, McGraw-Hill, Pearson, ProctorTrack, Echo360, etc.
Noncredit Support at CSU OnlineNoncredit Support
CanvasHelp@colostate.eduAnything else