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Student Support
Common Issues
| Issue | Best bet for help |
|---|---|
| Video won’t play, Grades don't display, File not uploading, 3rd party tool blocked | Try clearing your cache (Mac or PC try a different browser: Firefox or Chrome. |
| Mobile app issues | Uninstall app, restart device, then re-install app Mobile Apps |
| Can’t upload file - storage quota exceeded | Each student has 100MB file space. Delete unneeded files first, then upload again. |
| Course list doesn't show all your courses | Customize your course list |
| iClicker | iClicker Resources and Support |
| Slow performance | Web Browsers - recommendations and troubleshooting |
| Video and media issues | Videos For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon. Note: Apple iOS devices (iPhone/iPad) do not play Flash videos. |
| Canvas login page is slow to load | Use the direct link canvas.colostate.edu Check Canvas System Status |
| Ideas for improvements and features | Canvas Community |
Contacts
| Issues | Contact |
|---|---|
| eID, email, antivirus software, campus network | Help Desk (970) 491-7276 help@colostate.edu |
| Technical support and computer repair (hands-on) | Computer Diagnostic Center (970) 491-2271 Computer Repair Center (970) 491-1998 |
| Broken links Other course content problems | Your instructor |
| Macmillan, McGraw-Hill, Pearson, ProctorTrack, Echo360, etc. | Vendor Support |
| Noncredit Support | Noncredit Support at CSU Online |
| Anything else | Canvas Questions |