CSU recommends using Chrome or FireFox when accessing Canvas.
Common Issues
| Issue | Best bet for help |
|---|---|
| Most issues including; File won't upload Grades don't display Video won't play | Clear browser cache Try a different browser (Chrome or Firefox) |
| Mobile app issues | Uninstall app, restart device, then re-install the app |
| Can’t upload file - storage quota exceeded | Each student has 100MB file space. Delete unneeded files first, then upload again. |
| Course list doesn't show all your courses | Customize your course list |
| iClicker | iClicker Resources and Support |
| Video and media issues | How to view Microsoft Stream videos |
| Canvas login page is slow to load | Use the direct link canvas.colostate.edu Check Canvas System Status |
Contacts
| Issues | Contact |
|---|---|
| NetID, email, antivirus software, campus network | Help Desk (970) 491-7276 help@colostate.edu |
| Technical support and computer repair | Computer Diagnostic Center (970) 491-2271 Computer Repair Center (970) 491-1998 |
| Broken course links Other course content problems | Contact your Instructor |
| Macmillan, McGraw-Hill, Pearson, Proctoring software, Echo360, etc. | Contact your Instructor |
| Noncredit Support | Noncredit Support |
| Anything else | Canvas Questions |