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Common Issues

IssueBest bet for help
Video won’t play, Grades don't display, File not uploading, 3rd party tool blockedTry clearing your cache (Mac or PC
try a different browser: Firefox or Chrome.
Mobile app issuesUninstall app, restart device, then re-install app
Mobile Apps
Can’t upload file - storage quota exceededEach student has 100MB file space. 
Delete unneeded files first, then upload again.
Course list doesn't show all your coursesCustomize your course list
iClickeriClicker Resources and Support
Slow performanceWeb Browsers - recommendations and troubleshooting
Video and media issuesVideos
For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon.
Note: Apple iOS devices (iPhone/iPad) do not play Flash videos.
Canvas login page is slow to loadUse the direct link
Check Canvas System Status
Ideas for improvements and featuresCanvas Community


eID, email, antivirus software, campus networkHelp Desk (970) 491-7276
Technical support and computer repair (hands-on)Computer Diagnostic Center (970) 491-2271
Computer Repair Center (970) 491-1998
Broken links
Other course content problems
Your instructor
Macmillan, McGraw-Hill, Pearson, ProctorTrack, Echo360, etc.Vendor Support
Noncredit SupportNoncredit Support at CSU Online
Anything elseCanvas Questions