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|Issue||Best bet for help|
|Video won’t play, Grades don't display, File not uploading, 3rd party tool blocked||Try clearing your cache (Mac or PC
try a different browser: Firefox or Chrome.
|Mobile app issues||Uninstall app, restart device, then re-install app
|Can’t upload file - storage quota exceeded||Each student has 100MB file space.
Delete unneeded files first, then upload again.
|Course list doesn't show all your courses||Customize your course list|
|iClicker||iClicker Resources and Support|
|Slow performance||Web Browsers - recommendations and troubleshooting|
|Video and media issues||Videos
For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon.
Note: Apple iOS devices (iPhone/iPad) do not play Flash videos.
|Canvas login page is slow to load||Use the direct link canvas.colostate.edu
Check Canvas System Status
|Ideas for improvements and features||Canvas Community|
|eID, email, antivirus software, campus network||Help Desk (970) 491-7276
|Technical support and computer repair (hands-on)||Computer Diagnostic Center (970) 491-2271
Computer Repair Center (970) 491-1998
Other course content problems
|Macmillan, McGraw-Hill, Pearson, ProctorTrack, Echo360, etc.||Vendor Support|
|Noncredit Support||Noncredit Support at CSU Online|
|Anything else||Canvas Questions|