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|Issue||Best bet for help|
|Mobile app issues||Uninstall app, restart device, then re-install app
|Can’t upload file - storage quota exceeded||Each student has 100MB file space.
Delete unneeded files first, then upload again.
|Canvas login page is slow to load||Use the direct link canvas.colostate.edu
Check Canvas System Status
|Slow performance||Web Browsers - recommendations and troubleshooting|
|Course list doesn't show all your courses||Customize your course list|
|iClicker||Clicker Resources and Support|
|Video and media issues||Videos
For Flash videos, use a computer now, and let your instructor know they should upgrade to HTML5 and MP4/MP3 soon.
Note: Apple iOS devices (iPhone/iPad) do not play Flash videos.
|Ideas for improvements and features||Canvas Community|
|Help Desk (970) 491-7276|
|eID, email, antivirus software, campus network|
|Computer Diagnostic Center (970) 491-2271|
Computer Repair Center (970) 491-1998
|Technical support and computer repair (hands-on)|
|Your instructor||Broken links
Other course content problems
|Canvas External Applications||Macmillan, McGrawHill, Pearson, ProctorTrack, Echo360, etc.|
|Noncredit Support at CSU Online||Noncredit Support|