CSU recommends using Chrome or FireFox when accessing Canvas.
Common Issues
Issue | Best bet for help |
---|---|
Most issues including; File won't upload Grades don't display Video won't play | Clear browser cache Try a different browser (Chrome or Firefox) |
Mobile app issues | Uninstall app, restart device, then re-install the app |
Can’t upload file - storage quota exceeded | Each student has 100MB file space. Delete unneeded files first, then upload again. |
Course list doesn't show all your courses | Customize your course list |
iClicker | iClicker Resources and Support |
Video and media issues | CSU Online Video Support Echo360 Campus Support |
Canvas login page is slow to load | Use the direct link canvas.colostate.edu Check Canvas System Status |
Contacts
Issues | Contact |
---|---|
NetID, email, antivirus software, campus network | Help Desk (970) 491-7276 [email protected] |
Technical support and computer repair | Computer Diagnostic Center (970) 491-2271 Computer Repair Center (970) 491-1998 |
Broken course links Other course content problems | Contact your Instructor |
Macmillan, McGraw-Hill, Pearson, Proctoring software, Echo360, etc. | Contact your Instructor |
Noncredit Support | Noncredit Support |
Anything else | Canvas Questions |